Communication Chain
Communication Chain
Embedded Files
Mid-Summer Recess Updates
The Yorktown CSD Communication Chain is designed to help families and community members get answers and connect with the right staff member as quickly as possible.
In most cases, the best place to start is with the person closest to the situation, as they will usually have the most information. When needed, additional staff members may become involved to help address a question or concern.
Please use the communication channels below as a guide for common topics. The District welcomes questions from parents, guardians, and residents about school matters.
Athletics
Athletics
STEP 1: Student-Athlete to Coach; if not resolved;
STEP 2: Parent/Guardian to Coach; if not resolved;
STEP 3: Student-Athlete to Athletic Director; if not resolved;
STEP 4: Parent/Guardian to Athletic Director; if not resolved;
STEP 5: Parent/Guardian to Principal; if not resolved;
STEP 6: Parent/Guardian to Superintendent of Schools
Budget and Business Operations
Budget and Business Operations
STEP 1: Assistant Superintendent for Business; if not resolved;
STEP 2: Superintendent of Schools
Classroom Concerns Involving an Individual Child (classroom procedures, behavior, grades, schedule, etc.)
Classroom Concerns Involving an Individual Child (classroom procedures, behavior, grades, schedule, etc.)
For Grades K-8
STEP 1: Classroom Teacher; if not resolved;
STEP 2: Assistant Principal; if not resolved;
STEP 3: Building Principal; if not resolved;
STEP 4: Appropriate Central Office Administrator (PPS Director or Assistant Superintendent for Curriculum & Instruction); if not resolved;
STEP 5: Superintendent of Schools
For Grades 9-12
STEP 1: Classroom Teacher; if not resolved;
STEP 2: Teacher Coordinator; if not resolved;
STEP 3: School Counselor; if not resolved;
STEP 4: Assistant Principal; if not resolved;
STEP 5: Building Principal; if not resolved;
STEP 6: Appropriate Central Office Administrator (PPS Director or Assistant Superintendent for Curriculum & Instruction); if not resolved;
STEP 7: Superintendent of Schools
Curriculum
Curriculum
STEP 1: Classroom Teacher; if not resolved;
STEP 2: Department Chair; if not resolved;
STEP 3: Assistant Principal; if not resolved;
STEP 4: Building Principal; if not resolved;
STEP 5: STEM Supervisor, Humanities Supervisor, or MTSS Coordinator, as applicable; if not resolved;
STEP 6: Assistant Superintendent for Curriculum & Instruction; if not resolved;
STEP 7: Superintendent of Schools
Employment and Certification
Employment and Certification
STEP 1: Human Resources Office Staff; if not resolved;
STEP 2: Human Resources Director; if not resolved;
STEP 3: Superintendent of Schools
Food Service
Food Service
STEP 1: Building Principal; if not resolved;
STEP 2: Food Services Director; if not resolved;
STEP 3: Director of Wellness; if not resolved;
STEP 4: Assistant Superintendent for Business; if not resolved;
STEP 5: Superintendent of Schools
Guidance/Social Work/Psychology
Guidance/Social Work/Psychology
STEP 1: School Social Worker, Psychologist, and/or Counselor; if not resolved;
STEP 2: Special Education Case Manager; if not resolved;
STEP 3: Assistant Principal; if not resolved;
STEP 4: Building Principal; if not resolved;
STEP 5: Appropriate Central Office Administrator (PPS Director or Assistant Superintendent for Curriculum & Instruction); if not resolved;
STEP 6: Superintendent of Schools
Medical Concerns
Medical Concerns
STEP 1: School Nurse; if not resolved;
STEP 2: Assistant Principal; if not resolved;
STEP 3: Building Principal; if not resolved;
STEP 4: Pupil Personnel Services Director; if not resolved;
STEP 5: Superintendent of Schools
Other School Activities
Other School Activities
STEP 1: Activity Advisor/Extracurricular Club Faculty; if not resolved;
STEP 2: Assistant Principal; if not resolved;
STEP 3: Building Principal; if not resolved;
STEP 4: Assistant Superintendent for Curriculum & Instruction; if not resolved;
STEP 5: Superintendent of Schools
Residency
Residency
STEP 1: District Registrar; if not resolved;
STEP 2: Assistant Superintendent for Business; if not resolved;
STEP 3: Superintendent of Schools
School Personnel Concerns/Questions
School Personnel Concerns/Questions
STEP 1: Staff Member Directly Involved; if not resolved;
STEP 2: Assistant Principal; if not resolved;
STEP 3: Building Principal; if not resolved;
STEP 4: Human Resources Director; if not resolved;
STEP 5: Assistant Superintendent for Curriculum & Instruction (for Instructional Staff) OR Assistant Superintendent for Business (for Non-Instructional Staff); if not resolved;
STEP 6: Superintendent of Schools
Special Education
Special Education
STEP 1: Teacher or Related Service Provider (Psychologist, Counselor, Social Worker, Speech and Language Pathologist, Occupational Therapist, Physical Therapist); if not resolved;
STEP 2: Special Education Case Manager; if not resolved;
STEP 3: Building Administrator; if not resolved;
STEP 4: Pupil Personnel Services Director; if not resolved;
STEP 5: Superintendent of Schools
Technology
Technology
STEP 1: Classroom Teacher; if not resolved;
STEP 2: Building Administrator; if not resolved;
STEP 3: Technology Help Desk; if not resolved;
STEP 4: Director of Technology; if not resolved;
STEP 5: Superintendent of Schools
Transportation (pickup, route problems, etc.)
Transportation (pickup, route problems, etc.)
STEP 1: Transportation Department; if not resolved;
STEP 2: Assistant Superintendent for Business; if not resolved;
STEP 3: Superintendent of Schools
Other Transportation Concerns (behavior on school buses, etc.)
Other Transportation Concerns (behavior on school buses, etc.)
STEP 1: Assistant Principal; if not resolved;
STEP 2: Building Principal; if not resolved;
STEP 3: Assistant Superintendent for Business; if not resolved;
STEP 4: Superintendent of Schools
Use of Building/Field Requests
Use of Building/Field Requests
STEP 1: Facility Use Manager; if not resolved;
STEP 2: Assistant Superintendent for Business; if not resolved;
STEP 3: Superintendent of Schools
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